1. Introduction

1. At Polymer Invoice, we want you to fully understand what information we collect and how we use, share, and protect it. That’s why we encourage you to read our Privacy Policy, which is designed to help you use our services in a way that works best for you.
2. In this Privacy Policy, we outline how we collect, use, share, retain, and transfer your information. We also explain your rights and provide straightforward examples to make our practices as transparent as possible.
3. Your privacy is important to us, and we want you to feel confident in managing your information. That’s why we make it easy for you to control your data through the settings in your Polymer Invoice account. These tools allow you to customize your experience and ensure our platform works the way you need it to.
4. At Polymer Invoice, we are committed to safeguarding the privacy and personal information of our clients. This Privacy Policy is governed by the Polymer Invoice’s SaaS Service, namely as “Polymer Invoice”.
5. From time to time, Polymer Invoice may revise these Privacy Policy. In such cases, the Company will provide 30 days’ prior notice. Your continuous use of the Polymer Invoice SaaS Service after any announcement of such changes will be considered your acceptance of those changes in the privacy policy.
6. If you choose not to accept these Privacy Policy or any of its revisions, please do not proceed further and immediately stop accessing and/or using Polymer Invoice SaaS Service.
   

2. About Information We Collect

7. Polymer Invoice, as a service provider, collects personal and business-related information necessary to provide our services effectively. This includes:

1. Personal Information: Name, email address, phone number, and job title of the customer.
2. Business Information: Company name, business address, tax identification number, size, industry, and Geo Location on the IP Address and other invoicing details.
3. Financial Information: Bank account details for processing payments or receiving transactions, which includes: Bank Deeplink Payment link, KhQR Details or etc.
4. Usage Data: Information about how you use our platform (e.g., login activity, preferences, and system logs).
   

3. How We Use Your Data

8. Polymer Invoice, as a service provider, may use your data to:

1. Deliver and manage our invoicing, billing, and payment services.
2. Provide our maximum customer support and resolve technical issues when they occur.
3. Improve our platform and develop new features for the Polymer Invoice SaaS Service.
4. Communicate updates, offers, or policy changes relevant to our services.
5. Ensure compliance with legal and regulatory requirements according to the request of the laws of the Kingdom of Cambodia.
   

4. Data Sharing and Disclosure
   

1. Polymer Invoice, as a service provider, we take your data as our priority. We have a strong policy to not sell or rent your personal information to third parties. However, we may share your data with:

1. Service Providers: Third-party vendors assisting in our operations (e.g., cloud hosting, payment processing).
2. Legal Authorities: When required by law or to protect our rights, safety, or property.
3. Business Partners: In cases of mergers, acquisitions, or partnerships, with prior notice to you.

1. Polymer Invoice reserves the right to share for any request in relation to the user that it deems inappropriate, unreasonable or illegal and required by law.
   

5. Data Retention

2. Polymer Invoice, as a service provider, retain your information only as long as necessary for:

1. Providing our services
2. Meeting legal, tax, or regulatory requirements.
3. Once no longer needed, we ensure that your data will be securely deleted or anonymized.
   

6. Data Security
   

1. As a FinTech Company, data security is our ultimate and priority responsibility. We take pride in implementing industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.
2. These include encryption, firewalls, and access controls. However, no method of online data transmission is entirely secure, and we encourage clients to practice caution.
3. Polymer Invoice has the rights to assist the government in fulfilling its obligations under data protection laws, including responding to data subject requests.
4. Polymer Invoice shall assist the user in exercising data subject rights, such as access, rectification, erasure, and data portability.
   

7. Your Rights
   

1. At Polymer Invoice, we believe in empowering you to have full control over your personal information. As a valued customer, you have the following rights regarding your data:

1. Access, correct, or delete your personal information:

1. Access: You have the right to request a copy of the personal information we collect about you. This allows you to better understand what data we hold and how it’s being used.
2. Correct: If you find any inaccuracies or outdated information in your records (e.g., name, email, billing details), you can request that we update or amend it promptly.
3. Delete: You can request that we delete your personal information from our systems, provided it’s no longer needed for legal, regulatory, or operational purposes.

2. Withdraw consent for specific uses of your data:

1. If you’ve previously given consent for us to use your data for certain purposes (e.g., marketing emails), you can withdraw this consent at any time. Once withdrawn, we will stop using your data for the specified purpose moving forward.

3. Request data portability where applicable:

1. You have the right to request a copy of your data in a structured, commonly used, and machine-readable format. This allows you to:

• Transfer your data to another service provider easily.
• Retain a personal copy for your own records.
• This right ensures you maintain control and flexibility over your information.

1. Lodge a complaint with your local data protection authority:

1. If you believe we’ve mishandled your personal data or failed to address your concerns adequately, you have the right to file a formal complaint with your local data protection authority. This ensures your voice is heard and your privacy rights are upheld.
   

8. Third-Party Link

2. As part of providing a seamless experience, the Polymer Invoice platform may include links to third-party websites, applications, or services. These could be external payment gateways, financial tools, or other service providers we integrate with to enhance your experience. While these links are provided for your convenience, it’s important to understand the following:

1. Independent Privacy Policies:

1. Third-party websites or services operate independently of Polymer Invoice, meaning they have their own privacy policies and practices regarding how they collect, use, and manage your personal information.
2. We do not have control over their operations or data-handling procedures, so we cannot guarantee their compliance with the same privacy standards as ours.

2. Encouraging Review of Third-Party Policies:

1. Before sharing any personal or sensitive information on a third-party website, we strongly encourage you to review their privacy policy.
2. Take the time to understand how they collect, use, store, and share your data, as well as any rights they offer to protect your privacy.

3. Independent Privacy Policies

1. Third-party websites or services operate independently of Polymer Invoice, meaning they have their own privacy policies and practices regarding how they collect, use, and manage your personal information.
2. We do not have control over their operations or data-handling procedures, so we cannot guarantee their compliance with the same privacy standards as ours.

4. Encouraging Review of Third-Party Policies

1. Before sharing any personal or sensitive information on a third-party website, we strongly encourage you to review their privacy policy.
2. Take the time to understand how they collect, use, store, and share your data, as well as any rights they offer to protect your privacy.

5. No Responsibility for Third-Party Practices

1. While we strive to work with reputable third-party providers, we are not responsible for their privacy practices, data security measures, or how they handle your information.
2. If you choose to interact with or provide information to these external websites, it is at your own discretion and risk.

6. Staying Secure

1. To protect your data, always ensure the third-party website:

1. Uses secure, encrypted connections (e.g., HTTPS).
2. Clearly outlines its data usage policies.
3. Provides transparency about how they share your data with others.

7. Our Commitment

1. Although we cannot govern third-party practices, we aim to partner with trusted providers and maintain high standards for any integrations or links on our platform. If you have concerns about a specific link or service, feel free to contact our support team for assistance.
   

9. Policy Updates
   

1. We are committed to maintaining transparency and keeping you informed about how we handle your personal information. As our business evolves, or as privacy laws and regulations change, it may be necessary to update our Privacy Policy. Here’s what you need to know about how we manage these updates:

1. Why We Update the Privacy Policy:

1. We may revise our Privacy Policy for several reasons, including:
2. Changes in Business Practices: To reflect new services, features, or data-handling processes introduced on our platform.
3. Regulatory Compliance: To ensure compliance with updated privacy laws or regulations (e.g., GDPR, CCPA) that may affect how we collect, use, or share information.
4. Enhanced Transparency: To provide clearer explanations or additional details about our privacy practices.
5. Improved Security Measures: To include new measures that strengthen the protection of your data.

2. How We Communicate Policy Changes

1. Social Network Platform: For urgent updates, we will share the changes of Policy through our official social network platform which includes: Meta, Instagram and Linkedin, you may find the link to the social network via Innex 1*.
2. Email Notifications: For major updates that impact how we use your data or your rights, we will notify you via the email address associated with your account.
3. Platform Notifications: You may also see announcements or notifications within the Polymer Invoice platform (e.g., upon logging in) to alert you to policy changes.
4. Documentation Updates: The updated Privacy Policy will always be accessible on our website or platform, allowing you to review the most recent version at any time.

3. Effective Date

1. Each time the Privacy Policy is updated, the new version will display an "Effective Date" at the top of the document. This ensures that you are aware of when the changes take effect.
2. If required by law, we will provide you with advance notice of any significant changes and allow you to review and consent (if applicable) before the new terms become effective.
3. For minor updates, such as improved clarity or formatting, changes will take effect immediately upon posting.